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Privacy Policy

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About This Policy

This Privacy Policy (Policy) outlines how Underpinning handles your personal data. For the purposes of this Policy, “our,” “us,” or “we” refers to Underpinning, and “you” refers to a prospective, past, or current customer or client of Underpinning or any other individual whose personal data we collect and handle. Our data handling practices are governed by the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR) in the European Union (EU). We will update our Policy as necessary, with changes published on our website and, if we have your email address, notified via email.

Collection of Your Personal Data

We collect the following types of personal data:

Customer Data As a prospective, past, or current customer or client, we may collect data such as your name, email address, country of residence, phone number, signature, company or business name, billing address, credit or bank card details (including name, card number, expiry date, and CVV/CVC), and details about your problem/enquiry, including the property address that requires our services and the nature of the problem.

Supplier Data As a supplier, we may collect data such as your name, contact information, signature, and your title/role at the business whose services we are using.

Website Data As a user of our website, we may collect customer data as above, as well as browser session and geolocation data, device and network information, page view statistics, acquisition sources, search queries, browsing behaviour, and information about your access and use of the website. This data is anonymous and not linked to your identity.

We may collect personal data directly from you or from third parties.

Why We Collect Your Personal Data

We collect, hold, use, and disclose personal data for the following purposes:

  • To communicate with you as a prospective, past, or current client, supplier, employee, or referee of a prospective employee.
  • For internal business administrative purposes.
  • To allow you to access and use our website.
  • For analytical, market research, or business development purposes, including to improve our website and your experience.
  • For marketing and advertising purposes, including to send you promotional information if you have opted to receive it.
  • To comply with legal obligations and resolve disputes.
  • To consider an employment application.


How We Store Your Personal Data

Your personal data is securely stored on our servers in Australia and in a database on Salesforce. We may also store some personal data physically in secured filing cabinets in our offices, such as employment data. We have implemented technical, administrative, and physical security measures to protect personal information from unauthorised access, disclosure, use, and modification. However, you acknowledge that the transmission of data over the internet is not without risk.

Cookies and Analytics

We may use cookies on our website to store your preferences. Cookies do not by themselves provide us with any personally identifiable information. However, they allow third parties, such as Google and Facebook, to display our advertisements on your social and other media feeds as part of our retargeting campaigns. If you provide us with personal data, this information may be linked to the data stored in the cookie. We may use Google Analytics to collect and process data. For more information on how Google uses data, visit Google’s privacy policy.

 

Disclosure of Personal Data

We may disclose your personal data to:

  • Anyone with your consent.
  • Our employees, contractors, and related entities.
  • Anyone we believe, in good faith, requires your personal data in compliance with a law, regulation, legal process, court order, or subpoena.
  • Third-party service providers, such as IT service providers, data storage providers, web-hosting and server providers, data analytics providers, debt collectors, marketing or advertising providers, professional advisors, and payment systems operators.
  • Anyone to whom our business or assets are, or may (in good faith) be, transferred.
  • Credit reporting agencies, courts, tribunals, and regulatory authorities if you fail to pay for goods or services we have provided to you.
  • Courts, tribunals, regulatory authorities, and law enforcement officers as required by law in connection with any actual or prospective legal proceedings or to establish, exercise, or defend our legal rights.

We request that all third parties handle your personal data in accordance with this Policy and comply with Australian and EU legislation and regulations.

Our Responsibilities

  • Your personal data will be processed lawfully, fairly, and transparently.
  • It will be collected and used for the specific purposes outlined above.
  • It will be adequate, relevant, and limited to what is necessary for the purposes for which it was collected.
  • It will be kept up to date where possible.
  • It will be stored in a way that allows us to identify you only as long as necessary for the purposes for which it was collected.
  • It will be processed securely to protect against unauthorised or unlawful processing and accidental loss, destruction, or damage.

We have internal policies setting out how we collect, store, and handle personal data. We will comply with notification requirements if your personal data is subject to a data breach. We will also comply with valid requests to access, correct, restrict, or erase personal data we hold about you.

Your Rights

  • Choice and Consent: You have the right to refrain from providing your personal data to us, but this may affect your ability to use our website, products, and services, and communicate with us. By providing personal information to us, you consent to us collecting, holding, using, and disclosing it in accordance with this Policy. If you are under 18, you must have your parent or guardian’s permission to access and use our website and provide us with your personal data.
  • Access: You have the right to obtain confirmation that we collect, hold, and use your personal data, and a copy of the data we hold.
  • Rectification: You have the right to have inaccurate personal data rectified and incomplete data completed.
  • Erasure: You have the right to have your personal data erased in certain circumstances, such as when it is no longer necessary for the purpose it was collected, you withdraw your consent, or we have collected it unlawfully.
  • Restriction of Processing: You have the right to restrict how we use your personal data in certain circumstances, such as when verifying its accuracy or if it was collected unlawfully.
  • Data Portability: You have the right to receive personal data we hold about you in a structured, commonly used, and machine-readable format, and to request that we transmit the data directly to another party.
  • Objection: You have the right to object to our use of your personal data.
  • Complaints: If you believe we have breached Australian or EU privacy laws and wish to make a complaint, contact us with full details of the alleged breach. We will promptly investigate and respond in writing. You can also contact the Office of the Australian Information Commissioner or the UK’s Information Commissioner’s Office.

How to Contact Us

You can contact our Privacy and Data Protection Officer via email at mail@underpinning.repair or by post at 413 Reserve Road, Upper Coomera, Queensland 4209.

Sea Wall & Retaining Wall Repairs

Underpinning has a proactive approach to the long-term problem of failing Sea Walls and Retaining Walls. We have researched, trialed, and invested heavily in providing the latest technologies in revetment wall repairs and believe our construction techniques will lead to a fresh cost-effective solution to this looming problem.

Contact our office for a complete run-down on our Proprietary Scanning, Anchoring, and Resin Systems.