About This Policy
This Privacy Policy (Policy) outlines how Underpinning handles your personal data. For the purposes of this Policy, “our,” “us,” or “we” refers to Underpinning, and “you” refers to a prospective, past, or current customer or client of Underpinning or any other individual whose personal data we collect and handle. Our data handling practices are governed by the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR) in the European Union (EU). We will update our Policy as necessary, with changes published on our website and, if we have your email address, notified via email.
Collection of Your Personal Data
We collect the following types of personal data:
Customer Data As a prospective, past, or current customer or client, we may collect data such as your name, email address, country of residence, phone number, signature, company or business name, billing address, credit or bank card details (including name, card number, expiry date, and CVV/CVC), and details about your problem/enquiry, including the property address that requires our services and the nature of the problem.
Supplier Data As a supplier, we may collect data such as your name, contact information, signature, and your title/role at the business whose services we are using.
Website Data As a user of our website, we may collect customer data as above, as well as browser session and geolocation data, device and network information, page view statistics, acquisition sources, search queries, browsing behaviour, and information about your access and use of the website. This data is anonymous and not linked to your identity.
We may collect personal data directly from you or from third parties.
Why We Collect Your Personal Data
We collect, hold, use, and disclose personal data for the following purposes:
How We Store Your Personal Data
Your personal data is securely stored on our servers in Australia and in a database on Salesforce. We may also store some personal data physically in secured filing cabinets in our offices, such as employment data. We have implemented technical, administrative, and physical security measures to protect personal information from unauthorised access, disclosure, use, and modification. However, you acknowledge that the transmission of data over the internet is not without risk.
Cookies and Analytics
We may use cookies on our website to store your preferences. Cookies do not by themselves provide us with any personally identifiable information. However, they allow third parties, such as Google and Facebook, to display our advertisements on your social and other media feeds as part of our retargeting campaigns. If you provide us with personal data, this information may be linked to the data stored in the cookie. We may use Google Analytics to collect and process data. For more information on how Google uses data, visit Google’s privacy policy.
Disclosure of Personal Data
We may disclose your personal data to:
We request that all third parties handle your personal data in accordance with this Policy and comply with Australian and EU legislation and regulations.
Our Responsibilities
We have internal policies setting out how we collect, store, and handle personal data. We will comply with notification requirements if your personal data is subject to a data breach. We will also comply with valid requests to access, correct, restrict, or erase personal data we hold about you.
Your Rights
How to Contact Us
You can contact our Privacy and Data Protection Officer via email at mail@underpinning.repair or by post at 413 Reserve Road, Upper Coomera, Queensland 4209.
Underpinning has a proactive approach to the long-term problem of failing Sea Walls and Retaining Walls. We have researched, trialed, and invested heavily in providing the latest technologies in revetment wall repairs and believe our construction techniques will lead to a fresh cost-effective solution to this looming problem.
Contact our office for a complete run-down on our Proprietary Scanning, Anchoring, and Resin Systems.